1. Agreement to Terms
By accessing or using the Ascenva Labs website (ascenvalabs.com) or any of our telehealth services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services. These Terms apply to all visitors, users, and members of Ascenva Labs.
2. Description of Services
Ascenva Labs is a telehealth platform that connects patients with licensed healthcare providers for the evaluation and prescription of GLP-1 receptor agonist medications for weight management. Our services include:
- Online health intake and eligibility screening
- Telemedicine consultations with licensed U.S. physicians
- Prescription of compounded GLP-1 medications where clinically appropriate
- Home delivery of medications via licensed compounding pharmacies
- Ongoing provider support via secure messaging
3. Not Emergency Medical Care
IMPORTANT: Ascenva Labs is not a substitute for emergency medical care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Our platform does not provide urgent or emergency medical services.
4. Eligibility
To use our services, you must:
- Be at least 18 years of age
- Be a resident of a U.S. state where we operate
- Provide accurate and complete health information
- Not have any contraindications to GLP-1 therapy as determined by our providers
Enrollment is subject to clinical review by a licensed provider. Ascenva Labs reserves the right to decline service to any applicant.
5. Medical Disclaimer
The content on our website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment recommendations. All treatment decisions are made by licensed healthcare providers based on your individual clinical intake. Results vary by individual. Clinical trial data referenced on our site reflects published research outcomes and is not a guarantee of your personal results.
6. Membership and Billing
- Membership fees are charged on a monthly recurring basis on your billing date
- Your first payment is due at the time of enrollment
- The Founder Member rate of $149/mo is locked for the duration of your active membership — rate increases apply only if you cancel and re-enroll
- We accept FSA and HSA cards as payment
- We do not bill insurance directly
7. Cancellation Policy
You may cancel your membership at any time by emailing hello@ascenvalabs.com before your next billing date. Cancellations are effective at the end of the current billing period. No refunds are issued for partial months. Upon cancellation, your access to provider messaging and future medication shipments will end at the close of your billing period.
8. Medication and Pharmacy
Medications prescribed through Ascenva Labs are dispensed by independent, licensed U.S. compounding pharmacies. Ascenva Labs is not a pharmacy. Compounded medications are not FDA-approved finished drug products; however, they are prepared by state-licensed pharmacies under applicable regulations. Your provider will review all contraindications, interactions, and health history before prescribing.
9. Accuracy of Information
You agree to provide accurate, current, and complete information during the intake process. Providing false or misleading health information may result in termination of your membership and could pose a risk to your health. Ascenva Labs is not liable for adverse outcomes resulting from inaccurate information you provide.
10. Intellectual Property
All content on the Ascenva Labs website, including text, graphics, logos, and images, is the property of Ascenva Labs and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Ascenva Labs and its affiliates, providers, and service partners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability for any claim shall not exceed the amount you paid us in the 30 days preceding the claim.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising under these Terms shall be resolved through binding arbitration, except where prohibited by law.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated Terms.
14. Contact
For questions about these Terms, please contact us at hello@ascenvalabs.com.
Last updated: April 2025 • Effective date: April 1, 2025