1. Introduction
Ascenva Labs ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ascenvalabs.com) or use our telehealth services.
By using our services, you agree to the collection and use of information in accordance with this policy. Please read it carefully.
2. Information We Collect
Personal Information You Provide:
- Name, email address, phone number, and date of birth
- State of residence and mailing address
- Health history, symptoms, and treatment goals
- Payment information (processed securely by our payment processor)
- Responses to health intake questionnaires
Information Collected Automatically:
- Device and browser type, IP address, and operating system
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our telehealth services
- Connect you with licensed healthcare providers for evaluation and treatment
- Process payments and manage your membership
- Send administrative communications, including appointment reminders and prescription updates
- Send marketing communications (you may opt out at any time)
- Comply with legal and regulatory requirements
- Improve our website and services
4. HIPAA and Protected Health Information
As a telehealth platform, we are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) where applicable. PHI collected through our clinical intake process is handled in accordance with applicable healthcare privacy laws. We do not sell your PHI to third parties.
5. How We Share Your Information
We may share your information with:
- Licensed Providers: Healthcare providers who evaluate your intake and prescribe treatment
- Pharmacies: Licensed compounding pharmacies that dispense your medication
- Service Providers: Vendors who assist with operations (e.g., payment processors, email platforms, analytics)
- Legal Requirements: When required by law, court order, or government regulation
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Data Security
We implement industry-standard technical and organizational measures to protect your information, including SSL encryption for data transmission, secure server infrastructure, and access controls for staff. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience on our site. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our site may not function properly if you disable cookies.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal and clinical retention requirements)
- Opt out of marketing communications at any time
- Data portability where technically feasible
To exercise any of these rights, please contact us at hello@ascenvalabs.com.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date below. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: hello@ascenvalabs.com
- Website: ascenvalabs.com
Last updated: April 2025 • Effective date: April 1, 2025